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CANCELLATION OF SESSIONS BY CLIENT
Clients may cancel sessions by giving at least 24 hours prior notice in which case no tuition fees will be incurred. Sessions not attended by the student without giving 24 hours prior notice shall be charged at the full rate. All monthly tuition sessions are to be completed within a 30 day time-frame in accordance with the 1st day sessions began. If sessions are cancelled on the part of the client (within the 24-hour policy), a makeup session must be arranged within 7 days or those missed hours will be lost. Fees are based upon the client undertaking to attend all sessions as stipulated as schedule and no discount or refunds shall be given in respect of sessions not attended by the clients CANCELLATION OF SESSIONS BY THE BORTEN INSTITUTE FOR LEARNING DISABILITIES Cancellation made by The Borten Institute by giving 24 hours prior notice to the client in which case no fees shall be incurred. Where a session was pre-paid, The Borten Institute shall reschedule the appointment at a time agreeable to both parties. Where rescheduling is not possible a full refund will be rendered. LATE ARRIVAL Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the client. Clients who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions. Any lost time because of the late arrival of The Borten Institute shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost. NO-SHOW POLICY Clients who are are more than 15 minutes late are considered no-shows. If client is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of sessions not attended by the client. REPEAT SESSION CANCELLATION In order to improve academic skills, it is imperative that clients attend regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in a 1 month time frame, service times maybe decreased and/or dismissed. TERMINATION This tutoring agreement may be terminated/changed by either party at any time by giving the other party (5) five days prior written notice. REFUND POLICY Please be aware there are NO REFUNDS for services rendered. In regard to services not rendered, refunds maybe considered in cases where monthly tuition has been paid, but client not able to continue with services. AGREEMENT FOR PAYMENT Monthly Tuitions: Payment must be received on or before the first of the month. Weekly Tuitions: Payment must be received by Monday of each week. WHOLE AGREEMENT This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties. All rights reserved for The Borten Institute for Learning Disabilities |
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For us, learning is personal. The Borten Institute for Learning Disabilities was founded in 2015 to empower families struggling with learning disabilities. For founder Nikita Borten, seeing her own father struggle with dyslexia inspired her to start a business helping others achieve academic results.
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